Shipping policy
Overview
Thank you for shopping at U‑choice. This Shipping Policy outlines shipping, delivery, processing time, shipping fees, customs and risk‑of‑loss rules for all orders placed on our website.
Important Notice: We do NOT offer free shipping by default. All shipping fees are borne by the buyer.
Order Processing Time
All orders require processing before dispatch.
Standard in‑stock jewelry orders: 3‑7 business days for processing (excludes weekends and public holidays).
Custom‑made, engraved or resized jewelry orders: 15‑20 business days production lead time, plus shipping transit time.
We will send you a confirmation email once your order has been shipped with tracking number included.
Processing time may be slightly extended during holiday seasons or high‑volume sales periods.
Shipping Destinations & Transit Time
We ship internationally to most countries and regions. All delivery times are estimated only, not guaranteed.
Note: Transit time does not include customs clearance delays in destination country. Customs inspection may extend delivery time beyond the estimated window.
Shipping Fees
We do not provide free shipping as a standard service. All shipping costs are at the buyer’s expense.Shipping cost will be calculated and displayed at checkout before you complete payment, based on destination country, weight and selected shipping method.
‑Free shipping will only apply when we run specific promotional campaigns. Such promotions are time‑limited and subject to additional campaign terms.
Customs, Duties & Import Taxes
Buyers are responsible for all import duties, customs fees, VAT and local taxes charged by your destination country upon arrival.These charges are not included in product price or shipping fee.We have no control over these fees and cannot predict their amount. Please check your local customs regulations before placing your order.
Shipment Tracking
Once your parcel is dispatched, a shipping confirmation email containing tracking number and tracking link will be sent to your order email address. If you cannot receive tracking email, please check your spam folder or contact us at feng781222@163.com.
Risk of Loss
Title and risk of loss for all items pass to you once goods are handed over to the shipping carrier. We are not liable for loss, damage or delay caused by shipping carrier, customs clearance, force majeure or events beyond our reasonable control.
Undeliverable / Return‑to‑Sender Parcels
If parcel is returned back to us due to wrong shipping address provided by customer, recipient refusal to pay customs duties, or failed delivery:
‑Original outbound shipping cost will not be refunded.
‑If you want reshipment, you will need to pay a new shipping fee.
Address Modification
Please double‑check your shipping address before submitting order.
If you need to modify shipping address, please email us immediately before your order is dispatched. Once shipped, address modification cannot be done.
Missing / Damaged in Transit
If your package is lost or arrives with visible outer‑box damage upon receipt, please contact us within 7 calendar days after delivery date with order number and photos for investigation.
Contact
For any shipping‑related questions, please reach us:
Email:feng781222@163.com